Ordering guide

Custom apparel order checklist

Organize the garment, colour, size quantities, artwork, print locations and project details before you order. A clear brief makes it easier to choose the right next step and get useful answers.

The short answer

A useful custom-apparel brief identifies what the garments are for, who will wear them, the desired products and colours, exact size quantities, artwork, print locations, required date and one person responsible for final decisions.

1Purpose
2Garment
3Colour
4Sizes
5Artwork
6Placement
7Date

Step 1

Start with the job the apparel needs to do

Before choosing a shirt colour or moving a logo around, define the project. Apparel for daily staff use, a club restock, an event crew or merchandise can involve different priorities. Write down who will wear it, where it will be used and what matters most to the group.

  • Who is receiving or wearing the apparel?
  • Is the project for staff, a club, a team, an event, merchandise or another use?
  • Will the garment be used once, occasionally or regularly?
  • Is there a specific date when the completed apparel is required?
Useful distinction: the event date and the date you need the apparel in hand may be different. Record both when that matters.

Step 2

Choose the garment before locking the order

Record the exact product or style when possible, not only โ€œblue shirtโ€ or โ€œcrewneck.โ€ Add the preferred colour, intended fit and required size range. If you are still comparing T-shirts, use our classic, relaxed and premium-modern fit guide before finalizing your shortlist.

  • Product or style
  • Preferred colour
  • Fit or silhouette
  • Required size range
  • An acceptable alternative to discuss if the first choice cannot be confirmed

You can also browse customizable products before preparing the final brief.

Step 3

Collect exact sizes and quantities

For a known group, ask each person for a size using the selected garment's information. Avoid assuming that the same letter size fits identically across every product.

Canada's Textile Labelling Act does not require manufactured garments to follow specific size dimensions or size codes. If a garment includes a size dimension, the information must be accurate, but the code itself is not universal. That is why the selected product's measurements matter. See the Competition Bureau's textile-labelling guidance.

Example structure for a size-and-quantity roster
Name or group Product Colour Size Quantity Notes
Example person Exact style Selected colour Confirmed size 1 Optional note
Group total โ€” โ€” Size breakdown Total Check totals

Measure consistently

Use the measurement instructions and chart supplied for the garment you are considering. SanMar Canada's bilingual sizing guide notes that sizing and fit may vary by brand and explains how to measure chest, waist, sleeve length and other areas. Review the SanMar Canada measuring guide.

Avoid guessed size percentages: a generic size curve cannot know the actual people in your business, club or organization. Collect confirmed sizes whenever the wearers are known.

Step 4

Prepare one final artwork package

Use the approved version of the design and give it a descriptive filename. Include brand-colour references when exact brand colours matter, and check every date, name, sponsor and line of text before submitting the file.

  • Final approved logo or design
  • A transparent background where the design requires one
  • Correct spelling, dates and brand details
  • A clear filename and version date
  • Separate files when different artwork belongs in different locations

The technical file checks live in our separate DTF artwork-preparation guide. If you want to understand the printing process first, read what DTF printing is and how it works.

Step 5

Show where each design should go

List every requested print location and match it to the correct artwork. A simple labelled garment diagram is often clearer than a long message. Include the approximate desired scale while leaving final feasibility for confirmation.

Identify the location

Front, back, sleeve or another requested areaโ€”written clearly for each garment.

Indicate the scale

Show whether the idea is a small chest mark, a larger central design or another intended treatment.

Placement is a request until confirmed. Garment construction and the selected product can affect what is appropriate, so avoid treating a mockup as automatic production approval.

Step 6

Organize any changing information

If your idea includes names, numbers, job titles or other information that changes between garments, put every entry in one table and check spelling and capitalization. Ask Printz Experts to confirm whether the requested personalization can be handled before treating it as part of the order.

  • Use one row per person or garment.
  • Keep names and numbers in separate columns.
  • Mark intentional capitalization and punctuation.
  • Compare the final table against the source provided by the group.

Step 7

Give the project one decision-maker

Committees create confusion when several people send different artwork, size lists or placement requests. Choose one contact to consolidate feedback and submit the final version.

  • One final artwork package
  • One final size roster
  • One clear version number or date
  • One contact responsible for decisions

This is project-management guidance, not a description of a specific Printz Experts proofing policy. Confirm the actual review and approval steps for your project when you request a quote.

Step 8

Include the required date and fulfilment details

State when the finished apparel is required, the event date if one exists, and the relevant delivery or pickup destination. Include any time you need for sorting and distributing the garments yourself.

Sharing a date does not confirm availability or turnaround. It gives Printz Experts the information needed to evaluate the request and respond accurately.

Printable worksheet

Build your one-page project brief

Complete this worksheet before opening the quote form. You can print this page or save the worksheet as a PDF using your browser's print command.

Custom apparel project brief

Print or save this section as a PDF.

Organization or project
Primary contact
Purpose and intended wearer
Product or garment
Colour
Total quantity
Required date
Size breakdown
Artwork filenames and print locations
Questions or additional details

Choose your path

Designer or quote?

Use the path that matches the amount of coordination your project needs.

Start Designing

Use the online Designer when you have a straightforward product choice and are ready to build the design.

Start designing

Get a Quote

Use the quote form for group, mixed, uncertain or deadline-sensitive projects that need confirmation.

Get a quote

Common questions

Custom apparel ordering FAQ

What information should I include in a custom-apparel quote request?

Include the intended use, desired garments and colours, size quantities, artwork, requested print locations, total quantity, required date and one contact person. Add any uncertainty as a question instead of making an assumption.

How should I collect shirt sizes for a group?

Choose the garment first, share that product's measurement information and collect each person's confirmed size in one roster. Do not assume that letter sizes are identical across products or brands.

Can different garments or colours be included in one project?

List the exact mix you want and submit it through the quote form. Printz Experts can then confirm what is possible for that specific project without the guide making a blanket promise.

What artwork should I provide?

Provide the final approved design at its intended print size when possible, with unwanted backgrounds removed. Use the separate artwork guide for file type, resolution, transparency and detail checks.

How do I explain where the logo should be printed?

Name each requested location, match it to the correct artwork and include a simple garment mockup or labelled diagram. State the intended scale and ask for feasibility to be confirmed.

What if names or numbers change on every garment?

Place every value in one table with a row for each wearer or garment, then ask Printz Experts to confirm whether the requested personalization is available for the project.

When should I mention the date I need the apparel?

Include the required date in the first request. It is an important planning detail, but it is not confirmed until Printz Experts evaluates and accepts the project requirements.

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