Local Pickup Policy
Customers selecting local pickup must wait until Printz Experts confirms that the order is complete and ready. An estimated completion date or order confirmation does not mean the order is available for pickup.
Pickup instructions, available hours, and the pickup location will be provided through the website, order communication, or a readiness notification. Customers should verify current hours before travelling to the location.
The customer or authorized person may be asked to provide the order number, customer name, confirmation email, or identification before the order is released.
Customers are responsible for inspecting the package and confirming the number of boxes or items received before leaving the pickup location. Any visible concern should be reported to a Printz Experts team member immediately.
Orders that are not collected within a reasonable period may be moved to storage. Printz Experts may contact the customer with a final pickup deadline and may apply storage, redelivery, or handling charges where appropriate.
Printz Experts is not responsible for delays or expenses resulting from a customer arriving before receiving a ready-for-pickup notice, outside available hours, or at an incorrect location.
Once an order has been released to the customer or authorized pickup person, responsibility for the products transfers to the recipient, subject to any confirmed production issue covered by the Return & Exchange Policy.
Product sizing varies between brands, styles, fits, materials, and manufacturers. A size label used by one supplier may not match the measurements or fit of another product.
Customers are responsible for reviewing the size chart and product information provided for the specific item before placing or approving an order. Measurements should be compared with a similar garment that fits as intended whenever possible.
Product images, model photographs, fit descriptions, and general labels such as unisex, relaxed, fitted, or oversized are provided as guidance and do not guarantee how a product will fit a particular person.
Normal manufacturing tolerances may cause small measurement differences between garments of the same labelled size. Fabric composition, washing, drying, and care practices may also affect fit or dimensions.
Printz Experts does not accept returns, exchanges, or refunds because the customer selected an incorrect size or because a properly supplied product does not fit as expected.
For group and bulk orders, customers are responsible for collecting and confirming each wearer's size before submitting the final quantities. Printz Experts is not responsible for errors in a customer-provided size breakdown.
Where available, customers may request information about samples or sizing before placing a larger order. Sample availability, pricing, and timing are confirmed separately.
Cancellation Policy
Customers should contact Printz Experts as soon as possible if they need to cancel or change an order. We will make a reasonable effort to accommodate the request, but a cancellation or change is not guaranteed.
An order may generally be cancelled only before artwork has been approved, production has started, or products and production materials have been ordered specifically for the job.
Once artwork or a proof has been approved, materials have been purchased, or production has begun, the order may no longer be eligible for cancellation. Orders that have been completed, shipped, or made available for pickup cannot be cancelled.
If a cancellation is approved, artwork, design, setup, administrative, transaction, material, or other costs already incurred may be deducted from any amount returned to the customer.
Requested changes will only be attempted before production where reasonably possible. Changes may result in revised pricing, new setup charges, additional artwork fees, and a later estimated completion date.
Printz Experts is not responsible for delays caused by incomplete order information, late proof approvals, delayed customer responses, payment delays, or changes requested by the customer.
Customers should contact the Printz Experts team directly to confirm the current status of an order and determine whether cancellation or modification is still possible.
Return & Exchange Policy
Printz Experts does not accept returns on any custom orders. Because every product is made specifically for the customer, all sales are final once the order has been placed and production has started.
We also do not offer exchanges for reasons such as ordering the wrong size, choosing the wrong garment colour, selecting the wrong product, entering the wrong quantity, changing your mind, or deciding you no longer want the item after it has been produced.
An exchange, replacement, repair, or other solution may only be considered if there is a confirmed issue with the order, such as the print being produced incorrectly compared with the approved order details, the wrong product being decorated, the wrong design being printed, the item arriving damaged, a clear production defect, or damage caused during shipping.
If you notice a defect, damage, or production issue, please contact Printz Experts as soon as possible after receiving your order. The sooner we are notified, the faster we can review the issue and work toward a solution.
To help us review the issue properly, please include your order number, full name, a clear description of the issue, photos of the full product, close-up photos of the defect, damage, or incorrect print, and photos of the packaging if the item was damaged during shipping.
Printz Experts will review the information provided and determine the appropriate solution. Depending on the issue, this may include a replacement, correction, repair, store credit, partial refund, or another reasonable solution.
Printz Experts is not responsible for issues caused by customer-submitted mistakes, including spelling errors, incorrect names or numbers, wrong sizes, wrong colours, low-resolution artwork, incorrect placement requests, or approved proof errors.
Minor differences in print placement, print size, product colour, and print colour may occur during custom production and are not considered defects unless they are clearly outside reasonable production standards.
All return, exchange, replacement, or damage requests must be reviewed and approved by Printz Experts before any solution is provided.
Refunds for custom orders are not guaranteed and are reviewed by Printz Experts on a case-by-case basis. Because products are produced specifically for each customer, a refund will only be considered when there is a confirmed error, defect, or failure attributable to Printz Experts.
Refunds are not provided for customer-submitted mistakes, approved proof details, incorrect sizing selections, unwanted colours, low-resolution artwork, changes of mind, or requests made after production has begun.
If an order arrives damaged or contains a suspected production error, the customer must contact Printz Experts as soon as possible and provide the order number, a clear description of the issue, and sufficient photographs for review.
Shipping damage claims must include photographs of the affected products, the exterior and interior packaging, and the shipping label. Missing or incomplete documentation may prevent Printz Experts or the carrier from properly assessing the claim.
After reviewing the circumstances, Printz Experts may provide a repair, correction, replacement, store credit, partial refund, full refund, or another reasonable resolution. The form of resolution will be determined according to the nature and extent of the confirmed issue.
Any approved refund will be issued to the original payment method where reasonably possible. Processing times may vary depending on the financial institution or payment provider and are outside the control of Printz Experts.
Printz Experts may deny a refund request when the claim is unsupported, submitted with incomplete information, caused by customer error, or inconsistent with the approved order details.
Production Time Policy
Production times are estimates and may vary according to the product, decoration method, order quantity, artwork requirements, material availability, seasonal demand, and the complexity of the order.
The production timeline does not begin when an order is first submitted. It begins only after Printz Experts has received all required information, approved artwork or proof, applicable payment, and any products or materials needed to complete the order.
Any completion, pickup, or delivery date provided before final artwork approval and payment should be treated as an estimate. A date is not guaranteed unless Printz Experts has expressly confirmed it in writing as part of an approved rush arrangement.
Delays may occur because of product backorders, supplier disruptions, equipment issues, carrier delays, severe weather, statutory holidays, high seasonal volume, or other circumstances beyond the reasonable control of Printz Experts.
Customer-requested changes, late approvals, missing information, delayed responses, replacement artwork, or unpaid balances may pause production and result in a revised completion date.
Orders containing multiple products or decoration requirements may be completed together or in separate stages. Printz Experts will determine the production sequence that is reasonably appropriate for the order.
Customers should not schedule events, travel, distribution, or other commitments based solely on an estimated completion date without allowing additional time for unexpected production or delivery delays.
Printz Experts will make reasonable efforts to communicate material changes to an estimated timeline but is not responsible for indirect losses resulting from a delay.
Product Colour & Print Variation Policy
Colours shown on a website, digital proof, photograph, or screen are visual references. Screen calibration, brightness, lighting, image processing, and device settings may cause colours to appear different from the physical product.
Product colours may vary slightly between brands, manufacturing batches, sizes, materials, and dye lots. A previously ordered item may not be an exact colour match to a later order, even when the same product name and colour are selected.
Printed and decorated colours may also vary according to the product colour, fabric, surface texture, coating, ink, transfer material, underbase, curing process, and selected decoration method.
Printz Experts will make reasonable efforts to reproduce approved artwork consistently, but exact matches to monitors, office printers, photographs, digital colour values, or previously produced items cannot be guaranteed unless a specific production standard has been separately agreed upon in writing.
Small differences in colour, texture, print position, print size, edge appearance, and surface finish are normal parts of custom production and are not considered defects when they remain within reasonable production tolerances.
Customers requiring a critical colour match should contact Printz Experts before ordering. Additional colour matching, physical samples, test prints, or production setup may involve extra charges and additional lead time.
Approval of a digital proof confirms the design and general colour direction, but it does not create a guarantee that the finished physical product will appear identical on every material or under every lighting condition.
Artwork & File Policy
Providing high-quality artwork helps ensure the best possible finished product. Customers are responsible for submitting files that are accurate and suitable for the selected decoration method.
Vector artwork is recommended whenever possible. Preferred formats include AI, EPS, SVG, and print-ready PDF files. High-resolution PNG files with transparent backgrounds may also be accepted. Raster images should generally be at least 300 DPI at their final production size.
Screenshots, compressed graphics, and images copied from websites or social media may be too low in quality for production. Printz Experts may request a replacement file or advise the customer that the available artwork may produce a reduced-quality result.
Customers must review all artwork details before approval, including spelling, grammar, names, numbers, colours, sizing, placement, and overall design. Printz Experts is not responsible for errors contained within customer-supplied or approved artwork.
Artwork that requires editing, recreation, cleanup, vectorization, colour separation, or additional setup may be subject to additional design or artwork fees. Any applicable charges will be communicated before the additional work is completed.
Final colours may vary depending on the decoration method, garment or product material, production materials, and the screen used to view the artwork. Digital artwork and proofs should be treated as visual references rather than exact physical colour samples.
By submitting artwork, the customer confirms that they own the content or have obtained permission to reproduce all logos, trademarks, graphics, photographs, and other material included in the design. Customers should retain backup copies because permanent file storage is not guaranteed.
Customer-Supplied Goods Policy
Customer-supplied products are accepted only when Printz Experts has confirmed in writing that the specific items are suitable for the requested decoration method. Printz Experts may refuse any product that presents a production, safety, quality, or compatibility risk.
Customers must provide an accurate item count, product description, size breakdown, colour breakdown, and any relevant material information. Printz Experts may count and inspect the shipment, but acceptance does not guarantee that every item is free from hidden defects.
Customer-supplied items may react unpredictably to heat, pressure, ink, adhesive, pretreatment, cleaning, handling, or other production processes. By authorizing decoration, the customer accepts the ordinary risk of damage, discolouration, marking, shrinkage, scorching, adhesion failure, or other material-related issues.
Although reasonable care will be used, Printz Experts is not responsible for replacing the retail or sentimental value of customer-supplied products that are damaged through an unavoidable or product-related production issue. Any agreed compensation will not exceed the documented reasonable replacement value of the affected blank item.
Customers should provide extra units for testing, setup, and possible spoilage when advised. Production quantities cannot be guaranteed when insufficient extras are supplied.
Used, worn, contaminated, damaged, coated, water-resistant, specialty, high-value, irreplaceable, or unknown-material products may be declined. Products must be clean and ready for production.
Any manufacturer warranty on a customer-supplied product may be affected by decoration. Printz Experts is not responsible for a third-party warranty that is reduced or voided after the item is altered.
Customer-supplied goods left uncollected after completion may be handled under the Local Pickup Policy. Shipping and replacement arrangements for supplied goods are the customer's responsibility unless otherwise confirmed in writing.
Printz Experts may collect personal information that is reasonably required to provide products and services, process orders and payments, communicate with customers, arrange shipping or pickup, respond to inquiries, maintain business records, and operate the website.
Information collected may include a customer's name, business name, billing and shipping details, email address, telephone number, order history, submitted artwork, communications, payment status, and technical information generated through use of the website.
Printz Experts uses personal information for the purposes identified at or before the time of collection, or for other purposes permitted by applicable law. We limit collection and use to information that is reasonably necessary for legitimate business and service purposes.
Information may be shared with service providers that support payment processing, website hosting, order management, communications, production, shipping, analytics, security, or other business operations. These providers receive only the information reasonably required to perform their services.
The website may use cookies or similar technologies to maintain site functionality, remember preferences, understand website usage, prevent fraud, and improve performance. Browser settings may allow customers to restrict cookies, although some website functions may not operate correctly as a result.
Printz Experts uses reasonable administrative, technical, and physical safeguards intended to protect personal information. No internet transmission or storage system can be guaranteed completely secure, and customers should avoid sending unnecessary sensitive information.
Personal information is retained only for as long as reasonably required for the identified purposes, legal obligations, dispute resolution, accounting, fraud prevention, and legitimate business records, after which it may be securely deleted or anonymized.
Customers may contact Printz Experts using the contact information published on our website to ask about their personal information, request access or correction where applicable, or raise a privacy concern. Identity verification may be required before a request is completed.
This Privacy Policy may be updated when our practices, services, or legal obligations change. The version published on the website will apply from its stated update date. For further information refer to : https://printzexperts.com/privacy
