Choose a product, select the available options, add or upload your artwork, enter quantities and sizes, then submit through the website. Some orders need a quick check from our team before production begins.

Browse products if you’re ready to start, or request a quote for a more involved project.

Minimums depend on the product and decoration method. Some eligible DTF products can be ordered with no minimum; other products may have a minimum quantity. Check the quantity options on the product page before you start designing.

Yes, when the product and ordering options allow it. Check the size breakdown carefully before submitting or approving your order. Custom items can’t be exchanged because a customer selected the wrong size.

Possibly. Multiple designs can affect artwork setup, pricing, minimum quantities or product options. Send each design with clear instructions and ask us to confirm how they can be grouped before you order.

Contact us as soon as possible. We may be able to make a change before proof approval, material ordering or production. After work has started, a change may no longer be possible and can add cost or time.

Contact the team with your order number and the change you need.

We can move an order into production once we have the required information, suitable artwork, applicable payment and any required proof approval. Submitting an initial request doesn’t reserve product inventory or production time.

Vector files are preferred: AI, EPS, SVG or print-ready PDF. A high-resolution PNG with a transparent background may also work. Raster artwork should generally be at least 300 DPI at its final print size.

Not sure what you have? Browse the Printz Experts guides or send the file to our team for review.

You can send it for review, but screenshots and downloads from websites or social media are often compressed or too small for a clean print. We may need a higher-resolution or vector version.

We’ll let you know if we need a replacement file or if cleanup, editing, recreation or vectorization is needed. Additional artwork or setup fees may apply; we’ll tell you before doing extra work.

Not always. Screens use light, while physical products use inks, transfers and materials. Fabric, product colour, decoration method, lighting and screen settings can all change how colours appear.

Yes. You must own the artwork or have permission to reproduce it. We may pause or decline an order when ownership or authorization is unclear.

A proof is a visual guide to the proposed design and order details. It may show your artwork, placement, approximate size, colours, wording, product and other production notes for you to review.

Check spelling, names, numbers, dates, artwork, product, quantities, sizes, print size, colours and placement instructions. Approve only after any needed corrections are shown.

Contact us immediately. Changes may not be possible after materials are ordered or production starts. If we can make an approved change, it may add artwork, setup or production costs and extend the timeline.

No. A proof confirms the design direction and production details, but screen settings, fabric, materials and normal production tolerances can create small differences in colour, texture, scale or placement.

See the online catalogue for current products. Availability, colours, sizes and decoration options can change by product and supplier.

The right method depends on the product, artwork, quantity and intended look. The online options show what’s available for that product; our team can help if you’re comparing choices.

Embroidery is not currently offered through Printz Experts. Available decoration methods are shown on the website or confirmed by our team for each product.

Use the size chart for the exact product and compare its measurements with a similar item that fits you the way you want. Fit can vary across brands, styles and materials.

We can’t accept returns or exchanges because a customer selected the wrong size or a correctly supplied item fits differently than expected. For group orders, collect and confirm everyone’s size before approving the breakdown.

Screen settings, lighting, material, fabric texture, dye lots, ink, transfer materials and the decoration process can all affect colour. Small differences are normal in custom production.

Standard production is approximately 7–10 business days, followed by carrier transit. Production starts only after the required order details, acceptable artwork, payment and any proof approval are in place. Saturdays, Sundays and statutory holidays aren’t business days.

See the full policies for the details that affect your order.

Not when you first submit the order. The timeline begins after payment is authorized, required information and acceptable artwork are received, any proof is approved, and open production questions are resolved.

Dates are estimates unless Printz Experts confirms a guaranteed arrangement in writing. If you’re ordering for an event or fixed deadline, contact us before ordering and allow extra time for production and delivery.

Missing details, unsuitable artwork, late proof approval, customer-requested changes, unpaid balances, backorders, supplier disruptions, equipment issues, seasonal volume, weather and carrier delays can all affect timing.

Sometimes. We need to confirm that the product, artwork, quantity, decoration and requested date can be accommodated. Rush charges may apply. A deadline is confirmed only when we accept it in writing.

No. Expedited shipping affects carrier transit after production is complete. Rush production is a separate request and must be confirmed by our team.

No. Production and carrier transit are separate. Carrier transit starts after production is complete and the carrier accepts the package. Standard production is approximately 7–10 business days; delivery time is added after that.

For Canadian orders, standard shipping is $14.95 for the first item and $2.50 for each additional item. Orders with a qualifying merchandise subtotal of $149.95 or more receive free standard shipping.

The $149.95 threshold uses the merchandise subtotal after promotional discounts and before sales tax. Free shipping applies to standard shipping; optional upgrades remain chargeable. The eligible standard charge is removed at checkout.

Not always. The optional Secure Shipping upgrade is $5.95 per order and includes tracking plus signature confirmation. The fee still applies when standard shipping is free. Check the options shown at checkout for your order.

Contact us as soon as possible; the shipping policy asks you to report visible damage within 7 calendar days of delivery. Keep the products, carton, inner packaging and shipping label. Send your order number and clear photos of the damage and packaging.

Read the shipping and damage policies.

Contact us immediately with the correct address. Once a carrier has accepted a package, we may not be able to redirect it. Carrier correction, return or reshipment fees caused by incorrect information may be charged to the customer.

Pickup is available only when shown during checkout. Wait for confirmation that your order is complete and ready; the message will include the pickup instructions and available hours. An estimated date alone doesn’t mean it’s ready.

An authorized person may be able to collect it. They should have the customer name, order number and confirmation; identification may also be requested.

Custom orders are made for you, so returns and exchanges aren’t offered for customer-selected size, colour, product, quantity, approved artwork or a change of mind. If you believe there’s a production issue, contact us so we can review it.

Contact us as soon as possible with your order number, a clear description, photos of the full product and close-up photos of the issue. We’ll compare the order with the approved details and review the next step.

Depending on the issue, a correction, repair, replacement, store credit, partial refund, full refund or another reasonable solution may be considered. We review each report before confirming a resolution.

No. Refunds are reviewed case by case and generally considered for a confirmed error, defect or failure attributable to Printz Experts. A correction or replacement may be the right resolution instead.

Contact us as soon as possible. Cancellation may be possible before proof approval, production or job-specific materials are ordered, but it isn’t guaranteed. Costs already incurred may be deducted from an approved amount returned.

Small differences in placement, print size, product colour, print colour, texture and finish can occur in custom production. They aren’t considered defects unless they’re clearly outside reasonable production standards.

Bulk pricing may be available. It depends on the product, quantity, artwork, decoration, number of designs, packaging and timeline. Include those details in your quote request so we can price the project accurately.

Use the expiry date shown on the quote, if one is listed. Product availability, supplier costs and production capacity can change. Price and inventory are confirmed when the order is accepted and required payment is received.

A change in product, quantity, sizes, artwork, number of designs, print locations, production method, delivery method or required date can change the quote. Ask us to update it before placing the order.

It depends on the product and production method. Samples, test prints, artwork setup and shipping may have separate costs and lead time. Contact us before placing the bulk order to check what’s available.

Only after Printz Experts confirms in writing that the specific products are suitable. Unknown materials can react to heat, pressure, ink or adhesive; we may ask for extra items for testing, setup and possible spoilage.