Choose the product you want to customize, select the available options, upload or provide your artwork, enter the required quantities and sizes, and submit the order through the website. Some orders may require additional confirmation from our team before production begins.

Yes. When the product allows it, you can divide the total quantity among different sizes. Review the size breakdown carefully before submitting or approving the order because custom products cannot be exchanged due to an incorrect customer-selected size.

Separate designs may require separate artwork setup, pricing, minimum quantities, or product configurations. Submit the required designs with clear instructions, and Printz Experts will confirm whether they can be combined within one order.

Contact Printz Experts as soon as possible. Changes may be possible before artwork approval, material ordering, or production. Once production has begun, a change may no longer be possible and may result in additional charges or delays.

An order is confirmed for production only after Printz Experts has received all required information, suitable artwork, applicable payment, and any required proof approval. Submitting an initial request does not automatically reserve products or production time.

Vector artwork is preferred whenever possible. Recommended formats include AI, EPS, SVG, and print-ready PDF. High-resolution transparent PNG files may also be accepted. Raster artwork should generally be at least 300 DPI at the final production size.

Screenshots and images downloaded from websites or social media are often too small or compressed for clean production. You may submit the file for review, but a higher-resolution or vector version may be required.

Printz Experts may request a replacement file or advise that editing, cleanup, recreation, or vectorization is required. Additional artwork or setup fees may apply and will be communicated before the additional work is completed.

Not necessarily. Screens display colour using light, while physical products use inks, transfers, and materials. Product colour, surface texture, decoration method, lighting, and screen settings may all affect the final appearance.

Yes. By submitting artwork, you confirm that you own the content or have legal permission to reproduce it. Printz Experts may refuse or pause an order when ownership or authorization is unclear.

A digital proof is a visual representation of the proposed design and order details. It may show the artwork, placement, approximate size, colours, wording, product, and other production information for customer review.

Check all spelling, grammar, names, numbers, dates, artwork, colours, product choices, quantities, sizes, decoration size, and placement instructions. Do not approve the proof until every required correction has been made.

Contact Printz Experts immediately. Changes may not be possible once materials have been ordered or production has begun. Approved changes may require additional artwork, setup, material, or production charges and may delay completion.

No. A proof confirms the design direction and production details, but exact colour, texture, scale perception, and placement can vary slightly because of product materials, production tolerances, and screen settings.

Available products are shown in the Printz Experts online catalogue. Product selection may change according to supplier availability. Certain products may support different decoration methods, sizes, colours, or order quantities.

The appropriate method depends on the product, artwork, quantity, intended appearance, and available production options. The website or Printz Experts team will identify which options are available for the selected product.

Embroidery is not currently offered through Printz Experts. Available decoration options are shown on the website or confirmed by our team for each product.

Review the size chart for the exact product and compare the listed measurements with a similar item that fits as intended. Sizing can vary between brands, products, cuts, and materials, even when the same size label is used.

No. Printz Experts does not accept returns or exchanges because a customer selected the wrong size or because a correctly supplied product does not fit as expected. Customers are responsible for confirming the size breakdown before production.

Colours may vary because of screen settings, lighting, material, fabric texture, manufacturing batch, product dye lot, ink, transfer material, underbase, and the selected decoration process. Minor variation is normal in custom production.

Production begins only after all required information, suitable artwork, payment, and any required proof approval have been received. The time between initial order submission and final approval is not included in the production timeline.

Standard production and completion dates are estimates unless Printz Experts has specifically confirmed a guaranteed arrangement in writing. Product shortages, customer changes, supplier delays, equipment issues, and other unexpected circumstances may affect the timeline.

Delays may result from missing information, unsuitable artwork, late proof approval, customer-requested changes, unpaid balances, product backorders, supplier disruptions, seasonal volume, equipment issues, weather, or carrier delays.

Rush production may be available when Printz Experts confirms that the products, artwork, quantity, decoration requirements, and deadline can be accommodated. Additional rush charges may apply.

No. Expedited shipping only affects carrier transit after production is complete. Rush production must be separately reviewed and confirmed by Printz Experts.

No. Production time and shipping time are separate. Carrier transit begins only after the order has completed production and has been transferred to the delivery service.

Tracking information may be provided when it is available from the carrier. Carrier scans and delivery estimates are controlled by the delivery service and may not update immediately.

Contact Printz Experts as soon as possible. Keep all products and packaging, and provide the order number, a description of the damage, photographs of the products, the interior and exterior packaging, and the shipping label.

Customers are responsible for providing a complete and accurate address. Carrier correction, return, failed-delivery, or reshipment fees caused by incorrect information may be charged to the customer.

Wait until Printz Experts confirms that the order is complete and ready. Pickup instructions, location, and available hours will be provided through the website or order communication. Do not travel to the pickup location based only on an estimated date.

An authorized person may be able to collect the order when they can provide the customer name, order number, confirmation, and any identification requested by the pickup location.

No. Custom orders are final sale because they are produced specifically for the customer. Returns and exchanges are not provided for incorrect customer-selected sizes, colours, products, quantities, approved artwork, or changes of mind.

Contact Printz Experts as soon as possible and provide the order number, a clear description, photographs of the full product, and close-up photographs of the issue. We will compare the completed order with the approved details and review the available resolution.

Depending on the issue, Printz Experts may provide a correction, repair, replacement, store credit, partial refund, full refund, or another reasonable solution. The appropriate resolution is determined after the claim has been reviewed.

No. Refunds are reviewed case by case and are generally considered only for a confirmed error, defect, or failure attributable to Printz Experts. A replacement or correction may be the appropriate resolution instead of a refund.

Cancellation may be possible before artwork approval, product or material ordering, and production. Once production has started, a custom order generally cannot be cancelled. Costs already incurred may be deducted from any approved amount returned.

Minor differences in print position, print size, product colour, print colour, texture, and finish are normal in custom production and are not considered defects unless they are clearly outside reasonable production standards.

Bulk pricing may be available depending on the product, quantity, artwork, decoration method, number of design variations, packaging, and timeline. Submit the complete requirements so Printz Experts can prepare accurate pricing.

A quotation is subject to the expiry date shown on it, if any. Product availability, supplier costs, and production capacity may change. Pricing and inventory are not guaranteed until the order is accepted and the required payment is received.

Pricing may change if the product, quantity, size breakdown, artwork, number of designs, decoration locations, production method, delivery method, or required date changes after the original quote was prepared.

Sample availability depends on the product and requested production method. Samples, test prints, artwork setup, and shipping may involve separate charges and additional lead time. Contact Printz Experts before placing the bulk order.

Customer-supplied goods are accepted only when Printz Experts confirms that the specific products are suitable. Additional risk applies because unknown materials may react to heat, pressure, ink, adhesive, or other production processes. Extra units may be required for setup and possible spoilage.